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The bot identifies all the unmatched queries by users. The admin can real time add the un-matched query under Q&A. This feature builds Q&A bank and no queries are unasnwered
While chatbot is handling users query it is possible for the agent to switch the conversation to live from chatbot.
Message
You have not selected your meal preference for your flight to London.Select mow.
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EasyJet Air
Your trip to London is coming up in 2 days. Add your Frequent Flyer number to accrue miles now
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EasyJet Air
Hi Maria, Hotels are filling up fast.Don't forget to book a reservation for your upcoming trip to Atlanta.
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Personalize your Chatbot’s responses by filling in your most frequently asked questions and their answers. Questions can be bulk imported from your existing FAQs, and you can also create your Chatbot’s questions from your existing chat transcripts.
You can control from the backend to display the chatbot only on landing pages or specific section or full site.